# JD - Business Operations @ factory

- **Company:** factory
- **Role:** Business Operations
- **Role family:** bizops_strategy
- **Location:** San Francisco, CA
- **Comp:** n/a
- **Posted:** 2025-10-02
- **ATS job id:** f679242d-2fea-4fcb-8b7e-09b50344f3c0
- **Listing:** https://jobs.ashbyhq.com/factory/f679242d-2fea-4fcb-8b7e-09b50344f3c0
- **Apply:** https://jobs.ashbyhq.com/factory/f679242d-2fea-4fcb-8b7e-09b50344f3c0/application
- **Detected:** 2026-06-08

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## Job description

Factory is bringing autonomy to software engineering. We are actively looking for a Business Operations hire to drive the highest-priority initiatives that support Factory’s next phase of growth. This role sits at the intersection of strategy, finance, operations, marketing, growth, BD and go-to-market. You’ll report directly to bizops leadership and lead cross-functional projects that define how Factory scales. From building financial models to designing scalable processes and playbooks, you’ll be central to shaping our trajectory.




WHAT YOU WILL DO AND ACHIEVE:

 - Design and implement scalable processes across GTM, customer success, finance and core operations.

 - Create compelling materials for strategic presentations and external partnerships.

 - Build and own financial models and business metrics to inform strategic decisions.

 - Develop customer success playbooks that drive adoption, activation, and measurable value.

 - Lead cross-functional projects across customer success, partnerships, community-building, and more.

 - Build dashboards and reporting systems to drive data-informed decisions across the business.

 - Partner closely with leadership and technical teams to ensure operational excellence as we scale.




QUALIFICATIONS:

 - 3-4 years of experience at a top consulting firm, investment bank, private equity fund, or high-growth startup.

 - Exceptional analytical and problem-solving abilities, with strong data analysis and/or financial modeling skills.

 - Proven track record of thriving in ambiguous environments and driving results under pressure.

 - Outstanding written and verbal communication.

 - Ability to break down complex problems and execute structured solutions.

 - Experience with or excitement for using the latest AI tooling (including Factory!) to increase efficiency across all functions.

 - Experience collaborating closely with technical teams and products.




NICE TO HAVE:

 - Experience in AI/ML or enterprise software companies.

 - Background in B2B SaaS operations.

 - Technical background or basic coding abilities.

 - Proven record of scaling operations at early-stage startups.