# DARSH SHAH
224.706.4188 | darsh.shah981@gmail.com | [GitHub](https://github.com/darshshah981) | [Website](https://darshshah.xyz) | [LinkedIn](https://www.linkedin.com/in/darshshah981)

## Professional Experience (in order of relevance)

### Oct 2024 - Present | EPIC GAMES (Unreal Engine; AI developer & creator tooling) | Remote
**Strategy & Business Operations | Building with AI Agents**
- Operate as a high-autonomy generalist who builds internal tooling alongside engineering, putting 20+ non-technical finance, product, and ops users on Claude Code with schema-aware agent skills that self-serve answers from Workday, Salesforce, and Databricks and retire analyst ticket queues across 10+ recurring workflows
- Stood up a recurring cross-functional decision process linking Product, GTM, and Finance, turning roadmap, usage-threshold, and pricing trade-offs into one review that unblocked launch and budget calls
- Designed the operating model and automated guardrails behind Epic's AI Creator credits platform, turning raw per-call cost and usage signals into launch rules and approval logic that removed ~$25M in annualized margin risk
- Built the close and QBR reporting dashboards for the creator ecosystem (royalty, licensing, bookings), giving leadership the operational visibility to reallocate budget, headcount, and investment

### 2021 - 2022 | SHARECHAT (Google-backed social platform, 180M MAU) | Bengaluru, India
**Special Projects & Business Operations (CEO's Office)**
- Owned an org-wide Salesforce rollout across ~400 sales users, scoping requirements from user interviews, supervising the build, and running trainings to 99% adoption in 3 months, making it the company's revenue source of truth
- Led the launch and GTM of a new short-video ads business line, defining the customer value prop and roadmap and partnering with the AI-feed engineering team on prioritization to reach $60M ARR within 6 months
- Ran A/B tests on the self-serve B2B advertiser funnel with the product team and rebuilt the journey from the data, cutting drop-offs ~35% and adding 120K+ monthly sign-ups
- Built customer operations from the ground up (JIRA service desk, Confluence self-service, support team, turnaround SLAs), cutting complaints 38%; earned an accelerated off-cycle promotion (top 1% of ~2,000)

### 2017 - 2021 | RAINSHINE ENTERTAINMENT (Media/Gaming Investment Platform) | Mumbai, India
**Corporate Development & Operations, Manager**
- Stood up a new long-form journalism business line (fiftytwo.in) from zero, securing a $3M allocation, building the initial team and content pipeline, and setting the product strategy
- Led a $3M corporate-development investment into a regional streaming platform, scoping the market opportunity and building an offline subscriber-onboarding model to overcome low online-payment penetration
- Drove post-merger integration across five acquired companies, renegotiating cost drivers and building a centralized system for group-wide resource-sharing that added $2.5M in profit to reach break-even
- Built a Python pipeline automating 10+ data sources into a central data lake, replacing manual reporting and standardizing decision data across the organization

### 2023 | PASS+ (Vertical SaaS platform, 25K users) | Los Angeles, CA
**Chief of Staff (MBA Intern)**
- Repriced three SaaS plans around usage, storage cost, and churn risk while owning the end-to-end customer migration, shaping $500K in annualized EBITDA growth

## Education
### 2022-2024 | NORTHWESTERN UNIVERSITY | KELLOGG SCHOOL OF MANAGEMENT | Evanston, IL
**Master of Business Administration (MBA)**
- Concentrations: Strategy and Finance | Dean's List Recipient | GMAT: 770

### 2013-2017 | INSTITUTE OF CHARTERED ACCOUNTANTS OF INDIA | New Delhi, India
**Chartered Accountant** | Cleared all exams in first attempt (top 1% across ~130k candidates)

### 2013-2016 | NARSEE MONJEE COLLEGE OF COMMERCE AND ECONOMICS | MUMBAI UNIVERSITY | Mumbai, India
**Bachelor of Commerce (Major in Finance)** | CGPA: 6.62/7.00

## Additional
**Tools**
- Claude Code, Python, SQL, APIs, Databricks, Retool, Tableau, PowerBI, Salesforce, Workday, GitHub Actions, Docker

**Side Projects**
- Personal writing harness: a multi-stage agentic pipeline (Claude Code skills) I built that takes a raw idea through gating, voice-matched drafting, and an automated fact-check into publish-ready essays at darshshah.xyz
- Cadence: a local-first, Whisper-powered desktop app I am building that turns rambling voice memos into clean, structured notes and action items, fully on-device